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Edit: it appears to be a mistake, so I’m not making any changes for now. Either way, I still ❀️Fastly for the support they’ve given me and the capabilities their services provide.

Original:

Oof. I have to make some changes to infosec.exchange and related services - I just got a massive bill from Fastly. I’m hoping it’s a mistake, but I can’t afford to risk it not being a mistake so will be working to reroute traffic through a server in Hetzner.

Questa voce Γ¨ stata modificata (3 mesi fa)
in reply to Jerry πŸ¦™πŸ’πŸ¦™

sigh. i fucking hate that shit, man. i just got to do that with tesla. we had an outage last week and the powerwalls just 'didnt do shit'. i called and asked about it and apparently:

- there is a new feature for manual or automatic backup that a user can toggle
- it defaulted to manual
- it doesnt show up in my app anywhere
- i had to wait on hold for 90 mins, twice, to have them toggle it for me

fuckin useless, these people

in reply to Viss

@Viss it’s interesting. I got a bill in email but my account doesn’t show a bill and I’m pretty sure it isn’t phishing
@Viss
in reply to Jerry πŸ¦™πŸ’πŸ¦™

hey who knows maybe they decided to let an LLM do shit.

im pretty sure thats what happened to me that one time a couple years ago that paypal 'fired me as a customer' when i paid one of my massage therapists without any warning or cause or explanation, and nobody cared until i made a big fuss on twitter about it and krebs noticed. someone came to fix it, but refused to say anything other than 'our machine learning ai made a mistake'.

but now i know.
they were using an llm
it was high

in reply to Viss

@Viss
That would essentially be the only straw to break for me to rip it out and replace it.
@Viss
in reply to Fennix

@fennix spoken like a dude who has no idea how much it took to put it in in the first place
in reply to Viss

@Viss
Dunno about rules in your locality, but nah. Done it twice.
@Viss
in reply to Fennix

@fennix @Viss in fairness, the Fastly service is about the best thing to happen to infosec.exchange (from a usability perspective), so it makes me incredibly sad to have to move off them. But I can’t afford another $8000 per month while having no income.
in reply to Jerry πŸ¦™πŸ’πŸ¦™

l think this is a mistake. To be clear, the Fastly service IS worth the amount they charge, just that it’s not normally something I can afford.
in reply to Jerry πŸ¦™πŸ’πŸ¦™

maybe there was a process/policy change, or a staffing change or something, and the infosec.exchange account got shuffled inadvertently?
in reply to Viss

@Viss ...or a billing process error and their systems processed the correct billing/comp plan after the bill was sent since it doesn't show the amount due. @jerry

infosec.exchange/@jerry/115488…


@Viss it’s interesting. I got a bill in email but my account doesn’t show a bill and I’m pretty sure it isn’t phishing

in reply to Paul Chambers🚧

@paul yeah that sorta thing suggests someone fucked up internally, either via misclassifying the account, or not noting it correctly, or a code push/change caused it to barf because its a comped account

no matter how you slice it, this telegraphs 'some shit changed under the hood' to me, be it because a person did something, or a process changed, or something to that effect

in reply to Viss

@Viss @paul I’m not going to give them too much crap because they offer a good service at the right price for us (and many other mastodon instances), and if that’s the worse that happens, it’s not bad. But I do need to get my blood pressure down now
in reply to Jerry πŸ¦™πŸ’πŸ¦™

I watch this way too much... for that. @Viss youtube.com/watch?v=v_EjNbjQk7…
@Viss
in reply to Jerry πŸ¦™πŸ’πŸ¦™

@paul oh totally, i wouldnt shit on them either, im just spitballing about why it could have happened
in reply to Jerry πŸ¦™πŸ’πŸ¦™

I welcome you to Hetzner and joining Hippodon there.

My brain thought you used Bunny.net though for some reason.

in reply to Sraars

@sraars I used bunny for a long time. Fastly’s service is absolutely amazing, particularly compared to bunny. Hetzner is where our infrastructure currently is/has been for about 5 years, so not new to me fortunately.
in reply to Jerry πŸ¦™πŸ’πŸ¦™

Well at least I’m not remembering incorrectly.

I’ve enjoyed Hetzner for the most part. Though I keep this server in Helenski.

in reply to SpaceLifeForm

@SpaceLifeForm I am hoping a mistake. But it costs $300 for each day I let it go if it’s not a mistake.
in reply to Jerry πŸ¦™πŸ’πŸ¦™

That is a lot of bandwidth that you do not know if the users actually engaged with.

Maybe I am cranky2.

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